HomeServe is a home warranty / insurance business. It is owned by HomeServe plc based in the UK with operations in the USA, France, Spain, Germany, Italy and the UK. As the CIO at HomeServe, I was part of the team to select a replacement for the ageing legacy system that ran most operations. In this process, defining global requirements as well as specifics for the USA and UK was key to finding a solution that would operating internationally. Ultimately, Pega Systems was selected as the ongoing replacement for legacy. During my tenure at HomeServe, I insured that the company was PCI compliant as part of the overall migration to ISO 27001. While HomeServe did not have retail operations, it did have a significant call center operation in the US that was responsible for collecting credit card data, hence PCI compliance and the protection of customer data was paramount.